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Frequently Asked Questions (FAQ)

Find answers to the most commonly asked questions about Digit Tally.

General Questions​

What is Digit Tally?​

Digit Tally is a comprehensive cloud-based business management platform designed for Nigerian businesses. It includes invoicing, accounting, payroll, and supplier management features.

Who is Digit Tally for?​

Ideal for:

  • Small and medium enterprises (SMEs)
  • Freelancers and consultants
  • Retail businesses
  • Service providers
  • Accountants managing multiple clients
  • Any Nigerian business needing invoicing and accounting

[SCREENSHOT: Digit Tally dashboard overview]

Is Digit Tally Nigerian-compliant?​

Yes! Digit Tally is built specifically for Nigerian businesses with:

  • Nigerian VAT calculations (7.5%)
  • WHT (Withholding Tax) support
  • PAYE tax calculations (Nigerian rates)
  • Nigerian bank account integration
  • Naira (NGN ) as primary currency
  • FIRS tax compliance features

What makes Digit Tally different?​

Key Differentiators:

  • Nigerian-focused - Built for Nigerian tax and business practices
  • Micro-frontend architecture - Fast, dedicated apps for each function
  • Modern interface - Clean, easy-to-use design
  • Comprehensive features - From invoicing to payroll in one platform
  • Cloud-based - Access anywhere, anytime
  • Affordable pricing - Plans for businesses of all sizes

Getting Started​

How do I sign up?​

  1. Visit https://app.digit-tally.io
  2. Click Sign Up
  3. Enter email and create password
  4. Verify email address
  5. Complete onboarding wizard
  6. Start using Digit Tally!

See: Onboarding Guide

Is there a free trial?​

Yes! Digit Tally offers a 14-day free trial with full access to all features. No credit card required to start.

What happens after the trial?​

After 14 days, choose a paid plan to continue:

  • Starter - For small businesses
  • Business - For growing companies
  • Enterprise - For larger organizations

Your data is preserved when you upgrade.

Do I need accounting knowledge?​

No! Digit Tally is designed for business owners without accounting background. The system automatically handles:

  • Journal entries
  • Account classifications
  • Tax calculations
  • Financial reports

However, we recommend consulting an accountant for year-end and tax filing.

Invoicing​

How do I create an invoice?​

  1. Go to Sales App (https://sales.digit-tally.io)
  2. Click Create Invoice
  3. Select customer
  4. Add items/services
  5. Review and send

See: Create Invoice Guide

Can I customize invoice templates?​

Yes! Customize:

  • Company logo
  • Color scheme
  • Font styles
  • Invoice layout
  • Terms and conditions
  • Payment instructions

Access from: Settings > Invoice Settings

How do I send invoices to customers?​

Multiple sending options:

  • Email (with PDF attachment)
  • WhatsApp Business
  • Download PDF
  • Generate shareable link
  • Print physical copy

See: Send Invoice Guide

Can I invoice in foreign currency?​

Currently, NGN (Naira) is the primary currency. Multi-currency invoicing is on our roadmap for future releases.

What about VAT on invoices?​

Digit Tally automatically calculates 7.5% VAT (Nigeria's standard rate). You can:

  • Include or exclude VAT
  • Mark items as VAT-exempt
  • Adjust VAT rates if needed

Note: Only charge VAT if your business is VAT-registered with FIRS.

Payments and Receipts​

How do I record payments?​

  1. Open the paid invoice
  2. Click Record Payment
  3. Enter payment details (date, method, reference)
  4. Click Save
  5. Optionally generate receipt

See: Generate Receipt Guide

Does Digit Tally accept online payments?​

Currently, Digit Tally helps you track payments but doesn't process them directly. Payment gateway integration (Paystack, Flutterwave) is coming soon.

For now, record payments received via:

  • Bank transfer
  • Cash
  • Card (POS)
  • Mobile money

Can I accept partial payments?​

Yes! You can record partial payments and track remaining balance. Each partial payment can have its own receipt.

Example:

  • Invoice: NGN 100,000
  • Payment 1: NGN 40,000 (Receipt REC-001)
  • Payment 2: NGN 60,000 (Receipt REC-002)
  • Balance: NGN 0 (Paid in full)

Customers and Suppliers​

How many customers can I add?​

Unlimited! Add as many customers and suppliers as your business needs. All plans include unlimited contacts.

Can I import existing customer data?​

Yes! Use the Excel/CSV import feature:

  1. Download template
  2. Fill with customer data
  3. Upload completed file
  4. Review and import

See: Add Customer Guide

How do I manage customer credit limits?​

Set credit limits per customer:

  1. Edit customer
  2. Set Credit Limit field (e.g., NGN 5,000,000)
  3. System warns when creating invoices that exceed limit
  4. Helps manage credit risk

See: Manage Customers Guide

Accounting and Reports​

What financial reports are available?​

Key Reports:

  • Profit & Loss Statement
  • Balance Sheet
  • Trial Balance
  • Cash Flow Statement
  • Customer Aging Report
  • Supplier Aging Report
  • VAT Report
  • WHT Report
  • PAYE Report

See: Reports Overview

Can I export reports?​

Yes! Export reports in multiple formats:

  • PDF (for printing/sharing)
  • Excel (for analysis)
  • CSV (for import elsewhere)
  • Email directly to recipients

How often should I reconcile my bank accounts?​

Recommended: Monthly

Bank reconciliation ensures:

  • All transactions recorded
  • No errors or fraud
  • Accurate financial position
  • Clean books for accounting

See: Bank Reconciliation Guide

Can my accountant access Digit Tally?​

Yes! Invite your accountant as a team member:

  1. Settings > Team Management
  2. Click Invite Member
  3. Enter accountant's email
  4. Assign "Accountant" role
  5. They can view reports and data

Payroll and PAYE​

Does Digit Tally calculate PAYE correctly?​

Yes! The system uses current Nigerian PAYE tax tables and automatically calculates:

  • Consolidated Relief Allowance (CRA)
  • Taxable income
  • PAYE deductions
  • Net pay

For payslip generation with PAYE: Generate Payslip Guide

For standalone PAYE calculations and tax management: PAYE Management

Can I generate payslips for multiple employees?​

Yes! Use bulk payslip generation:

  1. Select pay period
  2. Choose employees (or select all)
  3. Generate all payslips at once
  4. Email to all employees automatically

What about pension and NHF?​

Digit Tally calculates:

  • Pension (8%) - Employee contribution
  • NHF (2.5%) - National Housing Fund contribution

These are automatically deducted from gross pay.

Workspaces​

What is a workspace?​

A workspace is a separate business entity within your account. Each workspace has:

  • Independent customers and suppliers
  • Separate financial data
  • Unique invoicing sequences
  • Individual team members

Use cases:

  • Multiple businesses
  • Different branches
  • Client accounting

See: Platform Navigation Guide

How many workspaces can I have?​

Depends on your plan:

  • Free/Starter: 1 workspace
  • Business: Up to 3 workspaces
  • Enterprise: Unlimited workspaces

Can I switch between workspaces easily?​

Yes! Use the workspace selector at the top of any page. All apps automatically update to show the selected workspace's data.

Technical Questions​

Is my data secure?​

Yes! Security measures include:

  • Encryption - Data encrypted in transit (SSL/TLS) and at rest
  • Backups - Daily automated backups
  • 2FA - Two-factor authentication available
  • Compliance - NDPR (Nigeria Data Protection Regulation) compliant
  • Access Control - Role-based permissions

See: Security Settings

Can I access Digit Tally on mobile?​

Yes! Digit Tally is fully responsive and works on:

  • Mobile phones (Android, iOS)
  • Tablets
  • Desktop computers
  • Any modern web browser

Native mobile apps (iOS and Android) are coming soon.

What browsers are supported?​

Recommended browsers:

  • Google Chrome (latest version)
  • Mozilla Firefox (latest version)
  • Safari (latest version)
  • Microsoft Edge (latest version)

Note: Internet Explorer is not supported.

Does Digit Tally work offline?​

Currently, Digit Tally requires an internet connection. Offline mode is on our roadmap for future development.

How do I backup my data?​

Automatic Backups:

  • Daily automated backups
  • Stored securely in multiple locations
  • Recoverable in case of system failure

Manual Export:

  • Export data anytime from Settings > Data Export
  • Download in Excel/CSV format
  • Keep local copies for your records

Billing and Pricing​

How much does Digit Tally cost?​

Visit our pricing page or contact sales:

Plans start from NGN XX,XXX per month.

Can I pay annually?​

Yes! Annual payments receive a discount (typically 2 months free).

What payment methods are accepted?​

  • Bank transfer
  • Card payment (Naira)
  • Online payment (Paystack)

Can I cancel anytime?​

Yes! No long-term contracts. Cancel anytime from your account settings. Your data remains accessible for 30 days after cancellation.

Is there a refund policy?​

Refunds considered on case-by-case basis. Contact support@digit-tally.io to discuss.

Support​

How do I get support?​

Support Channels:

  • Email: support@digit-tally.io
  • WhatsApp: +234 XXX XXX XXXX
  • Live Chat: Available in app (bottom right corner)
  • Help Center: docs.digit-tally.io (this documentation)

Support Hours:

  • Monday-Friday: 8:00 AM - 6:00 PM WAT
  • Saturday: 10:00 AM - 2:00 PM WAT
  • Sunday: Closed (emergency support available)

How long does support take to respond?​

Response Times:

  • Email: Within 24 hours (usually faster)
  • WhatsApp: Within 2-4 hours during business hours
  • Live Chat: Immediate during business hours

Priority Support:

  • Available on Business and Enterprise plans
  • Response within 4 hours
  • Dedicated account manager (Enterprise)

Can I request new features?​

Yes! We welcome feature requests:

  1. Email: features@digit-tally.io
  2. Use in-app feedback button
  3. Join our user community forum

Is training available?​

Yes! We offer:

  • Free video tutorials - On our YouTube channel
  • Documentation - Comprehensive guides (docs.digit-tally.io)
  • Webinars - Monthly training sessions
  • Custom training - Available for Enterprise plans

Migration​

Can I migrate from other software?​

Yes! We help migrate data from:

  • Excel spreadsheets
  • QuickBooks
  • Zoho Books
  • Wave
  • Other accounting software

Contact support@digit-tally.io for migration assistance.

What data can be imported?​

Importable data:

  • Customers/suppliers
  • Products/services
  • Opening balances
  • Historical invoices
  • Chart of accounts

Is there a migration fee?​

Migration assistance is:

  • Free - For self-service import using templates
  • Paid - For full-service migration by our team

Troubleshooting​

I forgot my password. What do I do?​

  1. Go to login page
  2. Click Forgot Password
  3. Enter your email
  4. Check email for reset link
  5. Set new password

I can't login. What's wrong?​

Common causes:

  • Wrong email or password
  • Account locked (too many failed attempts)
  • Email not verified
  • 2FA code issues

Solutions:

  • Use password reset
  • Contact support if locked out
  • Check spam for verification email
  • Use backup code for 2FA

See: Troubleshooting Guide

The site is slow or not loading.​

Quick fixes:

  1. Refresh page (F5)
  2. Clear browser cache
  3. Try different browser
  4. Check internet connection
  5. Try again in a few minutes

If problems persist, contact support.

What's Next?​

Can't Find Your Answer?

If your question isn't answered here, contact our support team at support@digit-tally.io or use the live chat feature.

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